Frequently Asked Questions

Question 1

What is Plezi Domino?

Accepted Answer

Plezi Domino brings real Caribbean-style dominoes to your phone — played the way they're played across the islands. Pick Zo Domino or Domino Ameriken (All Fives), match up on skill, and the higher score wins. Anyone can play, wherever you're from.

Question 2

Is this gambling?

Accepted Answer

No. Plezi Domino is a game of skill, not chance. Outcomes are decided by your decisions and strategy, not by luck or a wager against the house. In our matches, players face the same tiles and the same computer opponent, and the higher score wins.

Question 3

How old do I need to be?

Accepted Answer

You must be at least 18 years old (or the age of majority where you live) to use the Services.

Question 4

Do I need a separate account for each BelPlezi game?

Accepted Answer

No. You have one BelPlezi account — one login and one wallet — that works across every BelPlezi game.

Question 5

What games and modes can I play?

Accepted Answer

Two games: Zo Domino and Domino Ameriken (All Fives). Modes include Practice (free), Classic (a quick paid game), Tournaments, and the daily Quest.

Question 6

What are PALMIS, BPC, and Cash?

Accepted Answer

PALMIS are free, fun coins you use to play Practice and other free modes. They have no cash value and cannot be redeemed for money. BPC are coins you earn in paid games. They can be redeemed once you reach the thresholds shown in the app. Cash is real money you can deposit or win in real-money modes, where available.

Question 7

How do I add money or get paid?

Accepted Answer

Where real-money play is available, it depends on your account's currency: USD accounts: add or withdraw using a credit or debit card. HTG (gourde) accounts: add or withdraw using MonCash.

Question 8

Where can I play for cash?

Accepted Answer

Free play is available everywhere the app is offered. Real-money play is only available where it is legal, and is not offered in certain U.S. states. Your available currency and payment method depend on your location and account.

Question 9

How do withdrawals work?

Accepted Answer

You can withdraw eligible winnings once you meet the minimum amount and complete identity verification. Withdrawals are paid in your account's currency — USD by card, HTG by MonCash.

Question 10

Why am I getting a verification text message?

Accepted Answer

We use a one-time SMS code to verify your phone number when you sign in. Message and data rates may apply. Reply STOP to opt out (this disables text verification) or HELP for help. We never send marketing texts, and we never sell or share your number.

Question 11

How do I change my language or currency?

Accepted Answer

Use the toggles on the Home screen, or open Settings, then Language.

Question 12

How do I delete my account?

Accepted Answer

Open Settings, then Delete account. This removes your account and associated data, except records we are required to keep by law.

Question 13

How do I contact support?

Accepted Answer

Email us at support@belplezi.com and we will be glad to help.